Order Status Explained


What do the different levels of Order Status mean?


Queued: We are waiting for your check, money order or wire deposit.

Bank Deposit/Wire: We are waiting for you to send your payment. It has not been received yet.

Check/Money Order: We are waiting for you to send your payment. It has not been received yet.


Processed: Your payment has been processed and your order is now in a queue to have the stock picked. If there are any changes to your order or if any items are not available you will be notified by email.


Failed: There was an error when processing your order. You should contact us or try again.


Declined: The payment has been declined by your bank. This is either due to insufficient funds or the cardholders information is incorrect.


Refunded: The payment has been refunded.


Cancelled: The order has not been paid for and cancelled.


Complete: The order has been collected by the courier, the tracking number is uploaded to your account and the package is on its way to you. An email is sent automatically with all the relevant information and you can login to your account to check this information at any time.

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